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Welcome to the Coulee Winds Counselling website (the "Site"), operated by Coulee Winds Counselling ("we," "us," or "our"), located at 1905 10 Avenue S, Lethbridge, Alberta, T1K 0B8. By accessing or using this Site, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the Site.

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1. About This Website

This Site provides general information about the counselling services offered by Coulee Winds Counselling, including counselling for children, teens, adults, and parents/caregivers, as well as workshops and psychoeducation sessions. The Site also allows visitors to request or book an initial consultation.

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2. Not a Substitute for Professional Advice or Emergency Services

The content on this Site is provided for general informational purposes only. It is not intended to be, and should not be relied upon as, counselling, psychological, medical, or other professional advice, diagnosis, or treatment.

**Coulee Winds Counselling is not a crisis or emergency service.**

If you or someone you know is in immediate danger or experiencing a mental health emergency, call 911 or go to your nearest emergency department. You can also reach the 9-8-8 Suicide Crisis Helpline by calling or texting 9-8-8, available 24 hours a day, 7 days a week, anywhere in Canada.

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3. No Counsellor–Client Relationship

Browsing this Site, submitting a contact form, sending an email, or booking a consultation does not create a counsellor–client relationship. A counsellor–client relationship is established only after an intake process has been completed and both parties have agreed to enter into a counselling relationship, including the signing of an informed consent agreement.

Please do not send confidential, sensitive, or urgent personal health information through the Site's contact forms or by email.

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4. Eligibility and Use of the Site

You may use this Site only for lawful purposes. You agree not to:

- Use the Site in any way that violates applicable federal, provincial, or local laws or regulations;
- Attempt to gain unauthorized access to any portion of the Site, its servers, or connected systems;
- Introduce viruses, malware, or other harmful material;
- Copy, scrape, or harvest content or personal information from the Site;
- Impersonate any person or misrepresent your identity or affiliation.

If you are under the age of 18, please use this Site with the involvement of a parent or guardian. Counselling services for minors require the consent of a parent or legal guardian in accordance with Alberta law.

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5. Booking, Appointments, and Cancellations

Appointments may be requested through this Site or booked through our third-party booking platform (Jane App). Booking requests are subject to availability and confirmation.

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Consultations: Initial consultations are offered as described on the Site. Details, including length and format, will be confirmed at the time of booking.

Cancellations and missed appointments: Our cancellation policy, including any required notice period and fees for late cancellations or missed appointments, will be provided in the informed consent agreement and/or at the time of booking.

Fees and payment: Current fees for services will be communicated before your first session. Fees are subject to change with reasonable notice.

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6. Third-Party Services and Links

This Site may contain links to or integrations with third-party websites and services, including our booking platform (Jane App) and external resources. These are provided for convenience only. We do not control and are not responsible for the content, privacy practices, or terms of any third-party websites or services. Your use of third-party services is governed by their own terms and policies, and we encourage you to review them.

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7. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information through this Site is described in our [Privacy Policy](#) and is governed by applicable privacy legislation, including Alberta's Personal Information Protection Act (PIPA) and, where applicable, the Health Information Act (HIA). By using this Site, you consent to the practices described in the Privacy Policy.

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8. Intellectual Property

All content on this Site — including text, graphics, logos, images, page layouts, and downloadable materials — is the property of Coulee Winds Counselling or its licensors and is protected by Canadian and international copyright and trademark laws.

You may view, download, and print content from the Site for your personal, non-commercial use only. You may not reproduce, distribute, modify, republish, or create derivative works from any content on this Site without our prior written permission.

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9. Accuracy of Information

We make reasonable efforts to keep the information on this Site accurate and up to date. However, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the Site or its content. Information about services, availability, and fees may change without notice.

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10. Disclaimer of Warranties

This Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Coulee Winds Counselling disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or free of errors, viruses, or other harmful components.

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11. Limitation of Liability

To the fullest extent permitted by applicable law, Coulee Winds Counselling, its owner, and its representatives will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, opportunity, or goodwill, arising out of or in connection with your use of (or inability to use) this Site or its content, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

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12. Indemnification

You agree to indemnify and hold harmless Coulee Winds Counselling and its owner from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Site or your violation of these Terms.

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13. Changes to These Terms

We may update these Terms & Conditions from time to time. The "Last updated" date at the top of this page indicates when these Terms were most recently revised. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

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14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of Alberta.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

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Coulee Winds Counselling
1905 10 Avenue S, Lethbridge, AB T1K 0B8
Email: christine@couleewindscounselling.ca
Phone: 587-800-3325